Rewards Faq

Who qualifies for a member rewards card?

Any new or existing Customer of a specific Kia dealership qualifies to be a member. That includes new Kia purchasers, pre-owned vehicle purchasers or service Customers.

When will the cards be activated?

The Dealer will ensure that each card is activated prior to leaving the Dealership. Once it is activated, the Customer will have access to an online website to track the accumulation of Reward Points.

How does the Customer earn Reward points?

Customers earn 10 points for every $1 spent in the service department for parts & labour, accessories and maintenance services. This is equivalent to 5% of the purchase amount which is banked on your Rewards Card. Kia Canada will equally match those points for all service purchases. The points matched by Kia Canada will assist the Customer with the purchase of their next New Kia vehicle.

Can points be earned or redeemed at any KIA dealership?

There are two (2) different types of points to be earned:

  • Dealer Points: are points provided to you by your servicing Kia Dealer. These points are based on the amount of purchase at the dealership or through bonus incentives.
  • Kia Canada: are earned through vehicle purchases, and sponsored by Kia Canada. Therefore, Dealer Points can only be redeemed at your respective servicing dealership. KIA Canada points can be redeemed at any KIA dealership towards a new vehicle purchase.

How do Customers redeem their Reward Points?

Customers can redeem points at their servicing Kia Dealer indicated on the back of their card. To redeem $1 is equivalent to 200 points and points can only be redeemed in blocks of 10. Therefore, purchases cannot be less than least $10 or exceed a multiple of 10 (e.g. if the purchase amount is $23.50, only 2 x 10 = $20 worth in points can be redeemed and the balance ($3.50) will remain with customer). Any extra points will be banked for future savings!

How does one qualify for the Loyalty Bonus Reward of up to 100,000 points?

This offer is to be redeemed upon the purchase or lease of any new or pre-owned vehicle. Customers can earn up to 100,000 points, over and above their actual points matched from Kia Canada. This offer is to be redeemed upon the purchase of any new or pre-owned vehicle. Please see chart below for breakdown on points and for model purchased. Please see document NMD-12-264 RDR Integreation_EN.pdf or Point 13 How are KIA Canada Privilege points credited? of this section for details on how to request Kia Canada Points.

On Purchase of a vehicle Bonus Reward Bonus Rewards Value
Rio, Forte, Koup, Forte5, Soul 60,000 $300
Optima, Rondo, Sportage, Sedona 80,000 $400
Sorento 100,000 $500

Can Customers without an email address become a member and enter contests?

Customers without email can participate however; they may be excluded from some special offers and events that are made available uniquely through email promotions.

It is beneficial for the Customer to provide an email address in order to take advantage of these exclusive offers.

What happens to a member’s points if they move or choose to do business with another dealer?

Each activated Rewards Card is assigned to your servicing Kia dealership so points are not transferrable to another dealership. Members will have to redeem any outstanding points at the original dealer to ensure they receive their entitled benefit. If a Customer chooses to do business with another dealer, he/she would:

  • Redeem any outstanding points at the original dealer to ensure they receive their entitled benefit(s)
  • Become a new Rewards Member card member directly from their new dealer.

Can points be transferred between members?


Yes, members can transfer their points to members of their household.

How long are points valid for?

Points are valid for 5 years, under the condition that the Customer makes at least one (1) transaction within an (18) month period.

Where do I call for Customer Assistance?

Members may contact Kia Canada’s Customer Experience Department 1-877-542-2886.